Withdrawal
Version 4.0
If you buy the paid mailpod service as a consumer, that is for purposes outside your trade or profession, you can withdraw from the contract within 14 days, without giving any reason and without penalty (Articles 52-59 of the Italian Consumer Code, Legislative Decree 206/2005).
- Where to send your withdrawal
- sales@mailpod.app
When the 14 days start
The period starts on the day the contract is concluded, that is when the order is paid.
How to withdraw
A clear statement is enough, by email to the address above, with the name of the space and the administrator's address. You may use the model withdrawal form in Annex I, Part B, of the Consumer Code, but you do not have to. To meet the deadline, it is enough to send your statement before the period expires.
The refund
We refund you within 14 days of receiving your withdrawal, using the same means of payment as for the order, at no cost to you.
If you asked to start straight away
In the sign-up form you can ask for your space to start before the 14 days are over. This is not a waiver of your right of withdrawal: if you then withdraw, you pay only for the service provided up to the day of withdrawal, in proportion to the price (Article 57 of the Consumer Code).
The free mailbox
The free mailbox costs nothing, so there is nothing to refund: you can ask for it to be closed at any time by writing to the address above.
Buying for a business
The 14-day withdrawal is a consumer right. If you buy for your business, with a VAT number, the termination terms of the contract apply.