Report content (DSA)

Point of contact

Write in Italian or English. The same address is for users, for the authorities of the Member States and for the European Commission.

How to report illegal content

Write to the address above and include:

• Where the content is: its exact address, or the email address that sent it, with the date and subject of the message.
• Why you believe it is illegal, with your reasons.
• Your name and email address (not needed if you are reporting child sexual abuse).
• A statement that the report is made in good faith and that the information is accurate and complete.

What mailpod hosts

mailpod hosts its customers' email, calendars, contacts and files. Email between people is private communication: we do not moderate it. Reports mostly concern spam and abuse sent from mailpod mailboxes, and content that a customer makes public, for example with a sharing link.

After your report

We confirm that we have received it and examine it without undue delay. The decision is taken by a person; we tell you what we decided, why, and how you can challenge the decision.

The statement of reasons for our decisions

If we restrict, suspend or close an account, or make content inaccessible, whoever is affected receives a statement of reasons (Art. 17 of the Digital Services Act):

• the facts and circumstances on which the decision is based;
• the legal provision or the rule of the terms of service on which it is grounded;
• whether an automated tool was used to detect the facts or to decide;
• how to challenge it: by writing to the address above, for a review by a person, or before a court.

Threat to the life or safety of persons

If information comes to light that gives rise to a suspicion of a criminal offence threatening the life or safety of one or more persons, we inform the competent authorities immediately (Art. 18 of the Digital Services Act).

Transparency reports

The Digital Services Act does not require annual transparency reports from providers that are micro or small enterprises (Art. 15(2)), like us: that is why we do not publish them.